Digital Consumer Protection and Transaction Security in Mobile Money: Evidence from Kenya, Indonesia, and Burkina Faso

A Policy Brief
An Abstract

Summary

Mobile money services have become a critical channel for extending financial services to underserved populations in developing countries. The rapid growth of mobile money has introduced significant risks related to transaction security, fraud, and consumer vulnerability. This brief, drawn from Evidence and Gap Map for the Retail Finance and Distribution Initiative, examines the relationship between consumer protection and risk management interventions and their effect on transaction security, risk reduction, and fraud prevention in mobile money ecosystems. The synthesis covers evidence from Kenya, Indonesia, and Burkina Faso.

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